AirlinePros International, among the leading General Sales Agents in the world, is looking for an experienced, and dynamic person to head sales in Canada. The position will be based out of Toronto along a hybrid working model. 

Job Summary

A great opportunity for you to grow your career in sales and marketing, driving growth for several international airlines operating in various parts of the world selling and marketing to the travel trade community in Canada. The Head of Sales will fulfill revenue targets for the airlines in the AirlinePros Canada portfolio, lead commercial relationships with key travel trade partners and coach and lead the sales team. Together with the Country Director and the sales team, the Head of Sales will develop and implement the sales and marketing plan for each of the partner airlines.

This role requires high levels of collaboration with team members and other stakeholders to ensure impactful, integrated activity that creates action toward the strategic goals of all our airlines within the portfolio. 

Responsibilities

• Developing and implementing sales and marketing plans that deliver against the commercial strategy and revenue plan for the carriers within the AirlinePros portfolio.
• Cultivating B2B partnerships with trade partner accounts and other business partners.
• Ensuring efficiency and effectiveness of the sales pipeline, focusing the sales team on timely advancement of opportunities.
• Continuously monitoring and analyzing performance data.
• Monitoring the commercial landscape, collating, and disseminating customer, competitor, and marketplaces insights, both internally and with the respective airlines.
• Shaping the culture, strategy, and ways of working, serving as a key member within the AirlinePros North America Commercial Team.

Qualifications

• Ability to achieve business objectives by leading and motivating team members in a hybrid and/ or remote working environment.
• Experience of planning at a strategic level.
• Sales and marketing experience within an airline or applicable travel industry vertical.
• Strong leadership and team building skills with ability to coach and mentor sales staff.
• Command of using Microsoft Office applications.
• Familiarity with airline and/or travel industry accounting procedures and bank settlement plan.
• Knowledge of global distribution systems (GDS).
• Proficiency in using analytical tools.
• Commercially minded, highly organized, and able to balance multiple airline relationships.
• Detail oriented with strong written and verbal communication skills.
• Highly personable, able to identify and build mutually beneficial relationships with clients.
• Employment authorization to work in Canada and valid driver’s licence.

As a customer service agent, your goal is to provide a positive, friendly and efficient experience for both travel agents and consumers delivering a high standard of customer service and ensuring that all procedural processes are carried out as required.

You have excellent communication skills and a strong customer orientated approach with a minimum of 2 years' experience in the travel industry. The ability to work a shift pattern is required including weekends and holidays. The position is full-time, 40 hours per week.

Key Responsibilities

• Taking care of new travel bookings, ticketing, rebooking and other ticket modifications;
• Providing Agent support to travel agencies and customers regarding schedules, fares, arrivals, departures and other travel-related queries;
• Supporting airport staff during time of check-in regarding ticket investigations and modifications;
• Preparing flights from operational side, and tracking requested flight information;
• Operating with discretion within a well-defined policy;
• Adhering to the company standards in delivering customer service, including telephone etiquette, and following established customer service escalation procedures;
• Following company procedures, guidelines and standards in building Passenger Name Records (PNR’s), utilizing of booking tools (GDS systems, such as Sabre and Amadeus);
• Performing back-office functions, including payments and sales report reconciliations; 
• Performing additional duties as assigned by management.

Qualifications

• Experience in the travel and hospitality industry and in a high-volume call center is highly desirable.
• Good geographical knowledge
• Fluent in English – additional language skills a plus
• Ability to handle multi-cultural and multi-lingual clientele
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent phone and customer service skills.
• Ability to communicate effectively (verbally and written) with travel suppliers, direct customers, airlines, other departments, and management.
• Knowledge of all aspects of Sabre and/or Amadeus GDS such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing
• Must be legally authorized to work in the United States.

Location: Los Angeles, CA, USA (Hybrid, remote) 

Employment type: Full-time

Benefits offered: 401K, Dental, Medical, Vision, PTO

About AirlinePros

AirlinePros International is an award-winning firm founded and managed by airline professionals. We have been contracted by both Airlines Reporting Corporation (ARC) and International Air Transport Association (IATA) to facilitate airlines access new markets and support their sales and distribution in the respective markets. Our International Management team has over 500 years of collective travel industry experience spanning many nationalities.

Our journey began in the United States in 1999 and has expanded to other parts of the world in response to the needs of our aviation clients and partners. Our global network professionals are focused on increasing revenues and reducing costs for our partners in the aviation industry. AirlinePros' expertise and experience stretches across the breadth and depth of the aviation industry including airlines, airports, travel service providers, associated industry facilitators (IATA, ARC, ICAO, ACI, etc.) and the aviation regulatory environment.

Interested candidates are requested to apply with their resume and any other supporting document as required to careers@airlinepros.com. 

As an Airline Account Manager, you will be responsible for the planning and delivery of airline sales revenue, ensuring it aligns with each airline's objectives and sales plan. The selected candidate will work directly with the US sales team to drive sales revenue for our airlines and establish strong industry relationships across the assigned territory. Integral to providing sales data and insights to individual airlines as assigned, you will also be working closely with tourism bodies and other industry groups. This role requires high levels of collaboration with team members and other stakeholders to ensure impactful, integrated activity that creates action toward the strategic goals of all of our airlines within the portfolio. Training and continuous guidance will be performed by each airline's local product manager and the sales analytics team. Responsibilities

• Contact agencies on behalf of portfolio of airlines to discuss opportunities and assure brand and network awareness.
• Under the direction of each airline, negotiate incentive programs to secure business on the best possible terms.
• Strive to achieve excellence in a role of consultative sales account management.
• Liaise with Groups & Specialist Sales team to monitor performance of various sales channel programs/fare products.
• Establish assigned airline sales goals in cooperation with the AirlinePros sales planning team and ensure business plans and annual commercial agreements are implemented on time.
• Be flexible and make sure additional incentives are rolled out as and when required in order to meet revenue goals.
• Build robust relationships with internal support teams, airlines and trade partners.
• Monitor and analyze competitor activity and trends within the industry, identify threats and make recommendations on what action, if any, an airline should undertake to maintain its competitive edge.
• Provide training sessions for key trade partners to assist them in actively selling all airlines in the AirlinePros portfolio.
• Represent airlines at promotional events, trade shows and conferences.
• Monthly reporting to each assigned airline on sales growth, opportunities and obstacles.

Location: South Florida, USA  Employment type: Full-Time Benefits offered: 401K, Dental, Medical, Vision About AirlinePros AirlinePros International is an award-winning firm founded and managed by airline professionals. We have been contracted by both Airlines Reporting Corporation (ARC) and International Air Transport Association (IATA) to facilitate airlines access new markets and support their sales and distribution in the respective markets. Our International Management team has over 500 years of collective travel industry experience spanning many nationalities. Our journey began in the United States in 1999 and has expanded to other parts of the world in response to the needs of our aviation clients and partners. Our global network professionals are focused on increasing revenues and reducing costs for our partners in the aviation industry. AirlinePros' expertise and experience stretches across the breadth and depth of the aviation industry including airlines, airports, travel service providers, associated industry facilitators (IATA, ARC, ICAO, ACI, etc.) and the aviation regulatory environment. Interested candidates are requested to apply with their resume and any other supporting document as required to careers@airlinepros.com. 

As a customer service agent, your goal is to provide a positive, friendly and efficient experience for both travel agents and consumers delivering a high standard of customer service and ensuring that all procedural processes are carried out as required.

You have excellent communication skills and a strong customer orientated approach with a minimum of 2 years' experience in the travel industry. The ability to work a shift pattern is required including weekends and holidays. The position is full-time, 40 hours per week.

Key Responsibilities

• Taking care of new travel bookings, ticketing, rebooking and other ticket modifications;
• Providing Agent support to travel agencies and customers regarding schedules, fares, arrivals, departures and other travel-related queries;
• Supporting airport staff during time of check-in regarding ticket investigations and modifications;
• Preparing flights from operational side, and tracking requested flight information;
• Operating with discretion within a well-defined policy;
• Adhering to the company standards in delivering customer service, including telephone etiquette, and following established customer service escalation procedures;
• Following company procedures, guidelines and standards in building Passenger Name Records (PNR’s), utilizing of booking tools (GDS systems, such as Sabre and Amadeus);
• Performing back-office functions, including payments and sales report reconciliations; 
• Performing additional duties as assigned by management.

Qualifications

• Experience in the travel and hospitality industry and in a high-volume call center is highly desirable.
• Good geographical knowledge
• Fluent in English – additional language skills a plus
• Ability to handle multi-cultural and multi-lingual clientele
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent phone and customer service skills.
• Ability to communicate effectively (verbally and written) with travel suppliers, direct customers, airlines, other departments, and management.
• Knowledge of all aspects of Sabre and/or Amadeus GDS such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing
• Must be legally authorized to work in the United States.

Location: South Florida, USA (Hybrid, remote)

Employment type: Full-Time

Benefits offered: 401K, Dental, Medical, Vision, PTO

About AirlinePros

AirlinePros International is an award-winning firm founded and managed by airline professionals. We have been contracted by both Airlines Reporting Corporation (ARC) and International Air Transport Association (IATA) to facilitate airlines access new markets and support their sales and distribution in the respective markets. Our International Management team has over 500 years of collective travel industry experience spanning many nationalities.

Our journey began in the United States in 1999 and has expanded to other parts of the world in response to the needs of our aviation clients and partners. Our global network professionals are focused on increasing revenues and reducing costs for our partners in the aviation industry. AirlinePros' expertise and experience stretches across the breadth and depth of the aviation industry including airlines, airports, travel service providers, associated industry facilitators (IATA, ARC, ICAO, ACI, etc.) and the aviation regulatory environment.

Interested candidates are requested to apply with their resume and any other supporting document as required to careers@airlinepros.com. 

    AirlinePros International is a global leader in airline and travel representation. We facilitate airlines access new markets and support their sales and distribution in over 40 locations worldwide. Our team comprises of aviation experts with cumulative industry experience of over 500 years. Backed by a culture of integrity, passion, accountability, and quality partnerships, we ensure the success of more than 70 airline partners from all over the world. An equal opportunity employer with a culturally diverse team of passionate professionals, we invite you to come on board, and soar with us to newer heights. We are looking for web content specialists who understands SEO and social media to create content that promotes our brand. The content can be anything that goes on the web like newsletters, website copy, graphics, blogs, videos, in short, everything that will keep our audience engaged. Besides creating content, you should be able to edit and proofread and evaluate output by others to ensure our standards of for accuracy, clarity and style are met. Proficiency in graphic design and eye for effective designs and layouts will be amazing additions to clinch this post.   Key roles and responsibilities

• Produce high-quality content for a variety of mediums, including newsletters, tutorial films, website, social media, emails, and other digital channels.
• Conduct research to ensure that all content is accurate, current, and relevant.
• Collaborate with team members to develop content strategies and plan editorial calendars and produce specialized content as per timelines.
• Edit and proofread content for grammar, punctuation, spelling, style, and formatting errors.
• Optimize content for SEO and other digital marketing best practices.
• Monitor content performance and provide recommendations for improvement.
• Stay up to date with industry trends and best practices in content creation, editing, and proofreading.
• Creative with an eye for layout and design.
• Should be meticulous and persuasive in following up.
• Ability to work in high performance environments and meet timelines.
• Experience in managing and moderating social communities will be an added advantage.

Qualifications

• Bachelor's degree in English, Journalism, Communications, Design, or related field.
• At least five years of experience in content creation, editing, and proofreading.
• Strong understanding of grammar, punctuation, and style guidelines.
• Experience with content management systems, SEO, and digital marketing best practices.
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication and collaboration skills.
• Hands-on experience with CMS like WordPress, Weebly, etc.
• More than passable knowledge of digital marketing tactics, including SEO, email marketing and web analytics.

This is a fulltime position based out of our Kochi office in Kerala – currently on hybrid mode. Interested candidates please mail your resumes to careers@airlinepros.com with ‘Web content specialist’ in subject line. While we offer competitive salaries, it will also be commensurate with experience.  

You will be responsible for the planning and delivery of airline sales revenue, ensuring it aligns with each airline's objectives and sales plan. The selected candidate will work directly with the US sales team to drive sales revenue for our airlines and establish strong industry relationships across the assigned territory. Integral to providing sales data and insights to individual airlines as assigned, you will also be working closely with tourism bodies and other industry groups. This role requires high levels of collaboration with team members and other stakeholders to ensure impactful, integrated activity that creates action toward the strategic goals of all of our airlines within the portfolio. Training and continuous guidance will be performed by each airline's local product manager and the sales analytics team. Responsibilities

• Contact agencies on behalf of portfolio of airlines to discuss opportunities and assure brand and network awareness.
• Under the direction of each airline, negotiate incentive programs to secure business on the best possible terms.
• Strive to achieve excellence in a role of consultative sales account management.
• Liaise with Groups & Specialist Sales team to monitor performance of various sales channel programs/fare products.
• Establish assigned airline sales goals in cooperation with the AirlinePros sales planning team and ensure business plans and annual commercial agreements are implemented on time.
• Be flexible and make sure additional incentives are rolled out as and when required in order to meet revenue goals.
• Build robust relationships with internal support teams, airlines and trade partners.
• Monitor and analyze competitor activity and trends within the industry, identify threats and make recommendations on what action, if any, an airline should undertake to maintain its competitive edge.
• Provide training sessions for key trade partners to assist them in actively selling all airlines in the AirlinePros portfolio.
• Represent airlines at promotional events, trade shows and conferences.
• Monthly reporting to each assigned airline on sales growth, opportunities and obstacles.

Location: Los Angeles, CA, USA  Employment type: Full-Time Benefits offered: 401K, Dental, Medical, Vision About AirlinePros AirlinePros International is an award-winning firm founded and managed by airline professionals. We have been contracted by both Airlines Reporting Corporation (ARC) and International Air Transport Association (IATA) to facilitate airlines access new markets and support their sales and distribution in the respective markets. Our International Management team has over 500 years of collective travel industry experience spanning many nationalities. Our journey began in the United States in 1999 and has expanded to other parts of the world in response to the needs of our aviation clients and partners. Our global network professionals are focused on increasing revenues and reducing costs for our partners in the aviation industry. AirlinePros' expertise and experience stretches across the breadth and depth of the aviation industry including airlines, airports, travel service providers, associated industry facilitators (IATA, ARC, ICAO, ACI, etc.) and the aviation regulatory environment. Interested candidates are requested to apply with their resume and any other supporting document as required to careers@airlinepros.com.   

Aviation is among the most exciting industries to work in today. As a leader in airline representation, AirlinePros facilitates airlines’ access to new markets and drive their sales. Our team of industry experts currently look after more than 60 client airlines worldwide. With travel touching pre-pandemic levels and more airlines taking off, including new launches, AirlinePros is riding the crest of this revival. As a global company operating in over 40 locations worldwide, we work towards uplifting and providing opportunities in the places we work. We are looking for passionate people to join us as Airline Accountants. The selected candidates will play an integral role in providing detailed analytical, and financial reports for internal control and risk management. The openings are based in Kochi, Kerala, and currently on a work from home mode; the selected candidates will report to our Financial Accounting Manager and to the Global Financial Controller. We are an equal opportunity employer with a culturally diverse team of professionals from all over the world. Objectives 

• Ensure the accounting and finance activities are performed with accuracy and compliance with relevant laws and regulations.
• Preparing and maintaining important financial reports
• Assist in the preparation of tax returns and ensuring taxes are paid properly and on time.
• Offering guidance on cost reduction, revenue enhancement, profit maximization, and financial management.
• Focus on fraud prevention and risk management including chargeback resolutions.

It is hereby acknowledged that the job description is a broad indication of the work the jobholder is required to do. The jobholder may be required to undertake other duties that can be reasonably expected from him/her, particularly when others are absent from work. No job title or job description can be regarded as a precise specification of duties but should be seen as a guide to main responsibilities.   Responsibilities

1. Cash Book

• Downloading of bank statements daily and perform recons.
• Receiving ticket sales returns from ticket office and reconcile with receipts in bank.
• Record banking transactions on QB. (Accounting System).

2. Banking

• Receipt of funds and bank it daily.
• Confirm receipts in bank for ticket sales office.
• Provide guidance in safe keeping of ticket sales money.

3. Accounts Payable

• Obtaining at least three quotes for purchases of goods and services.
• Ensure necessary approval for payment is obtained before processing of the invoice on QB.
• Record expense against the correct allocation code.
• Send Invoice for payment and print payment confirmation from bank when needed.
• Perform supplier recons which agrees with the aged payables monthly.
• Safekeeping of all supplier invoices.

4. Accounts Receivable

• The company will not make credit available to passengers or companies, it will be the responsibility of the accountant to communicate it to all staff.
• Raising Invoice not generated automatically.
• Ensure all funds due to company are received.
• Perform monthly reconciliations to aged Receivables.

5. General Ledger and Taxes

• Perform general ledger recons of control accounts monthly.
• Ensure all are taxes paid and recorded.
• Import transactions of HR In the general ledger monthly.
• Ensure all HR-related control accounts reconciled and updated with relevant transactions.
• Work with the accounting team of AirlinePros Inc for consolidations of books.

Qualifications

• Bachelor's or master’s degree in finance, accounting or financial systems.

• At least five years’ experience in travel agency / travel industry accounting.
• Communication skills in English.
• On-the-job experience at least in one accounting software.
• IATA/ARC accounting (ICH/SIS).
• Continuous professional development.

Business Skills

• Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software.
• Exceptional interpersonal skills.
• Demonstrated understanding of CRM and database platforms and services.
• Flexible and adaptable with excellent ability to work cross-functionally within an organization.
• Creative problem-solving skills, critical thinking, and ability to positively challenge.
• Friendly and professional demeanor.
• Ability to work independently as well as in a team environment.
• Uphold a strict level of confidentiality.
• Ability to work within a diverse and global workforce.
• Self-confidence to take initiative to learn and self-confidence to seek out answers, ask questions.

Interested candidates are requested to apply with their full resume and any other supporting document as needed to careers@airlinepros.com within seven days.